Loklok Privacy Policy
Effective Date: July 1, 2025
1. Introduction
Loklok ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
2. Information We Collect
2.1 Personal Information
- Account Information: Email address, username, profile picture
- Payment Information: Processed securely through Apple App Store
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Viewing history, preferences, search queries
2.2 Automatically Collected Information
- Log Data: IP address, access times, pages viewed
- Analytics Data: App usage patterns, performance metrics
- Technical Data: Crash reports, error logs, system information
- Network Data: Connection type, bandwidth information
2.3 Content Data
- Viewing History: Movies and shows you've watched
- Favorites: Content you've marked as favorite
- Ratings: Your ratings and reviews of content
- Watchlists: Content you've added to watch later
3. How We Use Your Information
3.1 Service Provision
- Provide and maintain our streaming service
- Process payments and manage subscriptions
- Deliver personalized content recommendations
- Enable offline downloads and multi-device sync
3.2 Service Improvement
- Analyze usage patterns to improve our service
- Develop new features and functionality
- Optimize app performance and user experience
- Conduct research and analytics
3.3 Communication
- Send service-related notifications
- Provide customer support
- Send marketing communications (with consent)
- Notify about updates and new features
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 Limited Sharing
- Service Providers: Cloud storage, analytics, payment processing
- Content Partners: Aggregated viewing statistics (no personal data)
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger or acquisition
4.3 Data Processing Partners
| Service Provider |
Purpose |
Data Shared |
| Apple App Store |
Payment Processing |
Payment information (handled by Apple) |
| Cloud Storage |
Data Storage |
Encrypted user data |
| Analytics Service |
Usage Analytics |
Aggregated usage data |
5. Data Security
5.1 Security Measures
- Encryption: All data encrypted in transit and at rest
- Access Controls: Limited access to personal data
- Regular Audits: Security assessments and updates
- Secure Infrastructure: Industry-standard security practices
5.2 Data Retention
- Account Data: Retained while account is active
- Viewing History: Retained for 2 years
- Analytics Data: Retained for 3 years
- Payment Data: Handled by Apple App Store
6. Your Rights and Choices
6.1 GDPR Rights (EU Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing
- Restriction: Limit how we process your data
6.2 Account Controls
- Update your profile information anytime
- Delete your viewing history
- Opt out of marketing communications
- Deactivate or delete your account
6.3 Device Permissions
- Camera: For profile pictures (optional)
- Storage: For offline downloads
- Network: For streaming content
- Notifications: For app updates and recommendations
7. Children's Privacy
7.1 Age Restrictions
- Our service is not intended for children under 13
- We do not knowingly collect personal information from children under 13
- If we discover we have collected such information, we will delete it
- Parents can contact us to review or delete their child's information
7.2 Parental Controls
- Content filtering options available
- Parental control features
- Age-appropriate content recommendations
8. International Data Transfers
8.1 Data Transfer
- Your data may be transferred to and processed in countries other than your own
- We ensure adequate protection for international transfers
- EU data transfers comply with GDPR requirements
- We use standard contractual clauses where required
9. Cookies and Tracking Technologies
9.1 Analytics and Performance
- We use analytics to understand app usage
- Performance monitoring to improve service
- Crash reporting to fix technical issues
- No third-party advertising cookies
9.2 Opt-Out Options
- You can disable analytics in app settings
- Opt out of personalized recommendations
- Clear viewing history anytime
10. Third-Party Services
10.1 Integrated Services
- Payment Processing: Apple App Store
10.2 Third-Party Policies
Third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.
11. Data Breach Response
11.1 Breach Notification
- We will notify you within 72 hours of discovering a breach
- Notification will include details about the breach
- Steps we're taking to address the issue
- Recommendations for protecting your data
12. Changes to This Policy
12.1 Policy Updates
- We may update this policy from time to time
- Material changes will be communicated via email
- Continued use constitutes acceptance of changes
- Previous versions will be archived
13. Contact Information
14. Legal Basis for Processing (EU)
14.1 Processing Grounds
- Contract: To provide our streaming service
- Consent: For marketing communications
- Legitimate Interest: For service improvement and analytics
- Legal Obligation: To comply with applicable laws
15. California Privacy Rights (CCPA)
15.1 CCPA Rights
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
Last Updated: July 1, 2025